I was shocked! What good is a warranty if the consumer can't depend on it when there is a valid claim? After about six months after I complained to Flooring Source about the carpet looking old already, I was told that Mohawk and Flooring Source were denying my claim. Since I was still making payments on the carpet, I filed a dispute with Synchrony Bank so I would not have to make any more payments until my claim was resolved.
#Ardour crafts reviews professional
He did not even get down to do a close inspection, nor did he do any tests on the carpet (except to show that the professional cleaner did not do a good job of removing stains). I kept trying to get his attention to the matting problem, but he seemed disinterested in what I was saying. All he cared about discussing was the stains on the carpet that did not come out after being professionally cleaned. An "independent" inspector (hired and paid for by Mohawk) came out to look at the carpet, and he did a poor examination of the carpet. So the retailer filed a claim with Mohawk. The salesperson told me not to worry-that I had done everything right (including buying the recommended padding). She did and agreed with me that the carpet was not performing as it should be for its age. I immediately contacted Flooring Source and asked my salesperson to come look at the carpet.
Mind you, I live alone and do not wear shoes on the carpet, and I vacuum the carpet at least once a week. It still looked matted down and flat in the higher traffic areas. I remembered the Rhino Challenge video and the claims that the salesperson made so I wasn't worried about the carpet-until AFTER I had the carpet professionally cleaned (by a company recommended by Flooring Source), and the carpet DID NOT "bounce back" at all. Mohawk also offers vinyl and tile flooring options on its website. TecWood is a low-maintenance flooring option designed to resist contraction and expansion from humidity.They come in walnut, oak, maple or hickory. SolidWood planks are designed from domestic and exotic hardwoods.It includes an All Pet Protection option. RevWood comes in more than 30 colors and is scratch resistant and waterproof.You can shop its wood flooring by color or installation method. Mohawk's wood flooring options include RevWood (Plus and Select), SolidWood and TecWood lines. ColorMax is designed with vivid and rich colors that coordinate with tile and wood styles.
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This carpet is free of volatile organic compounds (VOC) and provides better airflow to release dust when vacuuming.
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